Question 1

Tour Length and Occupancy

Accepted Answer

Due to traffic conditions all tour times are approximate. Tour time includes loading and unloading at the beginning and end of your tour.

Our tours are conducted in smaller-sized vehicles that can hold up to 8 guests. There will most likely be other guests on the tour with you. We do offer private tours. Please visit our tour descriptions for per person and vehicle rate pricing.

Question 2

Cancellation Policy

Accepted Answer

1. If you wish to cancel up to two weeks before your trip: 100% refund (minus the administrative fee). 
2. If you wish to cancel within two weeks: 50% refund (minus the administrative fee). 
3. If you wish to cancel within 48 hours: no refund. 
4. If you wish to cancel any time and receive a full refund (inclusive of the administrative fee): purchase our trip protection for $39.99.
5. If we have to cancel due to unsafe conditions (lightning, ice, heavy rain), you will receive a full refund. However, please note that we will work with you to find an alternative tour time or date before cancelling your tour!

Question 3

Children

Accepted Answer

We love having families on our tours and each tour allows children ages 5 and up. Please note that guests are responsible to bring carseats/booster seats that your child needs.

Question 4

Guests with Disabilities

Accepted Answer

For the safety of our passengers, all guests must have upper body strength with the ability to hold themselves up during the tour. Additionally, guests are responsible for getting themselves in and out of our vehicles. Each Jeep comes equipped with a step stool that your guide will set out for you at the meeting location. We have successfully accommodated guests with mobility challenges, and we recognize that each case is unique, but we are happy to work with your party to find the best solution.  In some cases, private tours may be best suited to ensure your maximum safety and comfort - please call us to discuss specifics.

Question 5

Pregnant Guests

Accepted Answer

Most of our jeep tours are considered too rugged for women who are expecting. However, our Blue Ridge Parkway tour does stay on paved roads the entire time.

Question 6

Is there a minimum number of passengers required?

Accepted Answer

Yes, most of our trips require at least 2 passengers to operate. If we do not reach our minimum for your tour, your guide will contact you before the trip. If need be, we will try to move your booking to another time slot/booking. If we cannot adjust your booking and the minimum is not met, the tour will be canceled, and you will receive a refund for the trip

Question 7

Walking and Hiking

Accepted Answer

The Backroads & Waterfalls Tour requires hiking to reach one of the waterfalls. The hike is 1 mile total and is on a gravel road with some slight elevation change.

The Blue Ridge Parkway Tour does not require any hiking although we do have picture stops where you will be getting out of the vehicle and doing short walks on uneven terrain.

Question 8

Dogs

Accepted Answer

As much as we love our furry friends, we cannot safely allow dogs to join us on this tour.

Question 9

Rain and Inclement Weather

Accepted Answer

Rain is very common in this area, in fact, these these mountains are considered a temperate rainforest. Our tours operate rain or shine. Rainfall in the summer is generally  short-lived and may offer the chance for you to see rainbows or bigger waterfalls. We carry rain ponchos in the vehicles in case of inclement weather. In the case of extreme weather, Asheville Jeep Tours and/or the Pisgah National Forest Service reserves the right to modify, shorten or cancel any tour to prevent damage to trails or avoid unsafe conditions.

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